New action plan to make government services simpler


Shady Salah – Media in Toronto
The Ontario government released an action plan to make government services simpler, easier to use, and more convenient and accessible during the COVID-19 pandemic and beyond.

Ontario Onwards: Ontario’s COVID-19 Action Plan for a People-Focused Government includes more than 30 projects that will improve the way people and businesses interact with government, saving them both time and money.
Details were provided today by Premier Doug Ford and Peter Bethlenfalvy, President of the Treasury Board and Chair of the Future State Modernization Committee, a newly established Cabinet committee working to bring major changes to the functions of government in response to COVID-19. “From the big banks down to family-owned restaurants, Ontario’s business owners have had to adapt to meet the needs of customers during COVID-19, and government is no exception “ said Premier Ford.
“The fight against COVID-19 has accelerated our progress to bring more government services online, reduce the amount of paperwork and red tape for individuals and businesses, and ensure we can procure supplies more efficiently, whether it’s personal protective equipment or online learning tools for students.” The Action Plan is a roadmap to make public sector services more customer-focused and digital- and data-driven, while increasing the speed of government operations and decision-making.

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